Legal information

Terms of use

These terms are intentionally short: they explain what knelA does and what it does not.

How it works

Each venue shares a direct link with customers.
The customer confirms the order from their phone and the venue receives it instantly on the tablet.
The main flow is pending, preparing and ready.
Customers should enter real data so the venue can manage pickup.

Orders depend on the venue schedule and availability.
Notes and allergies are used to prepare the order carefully, not for anything else.
If an order cannot be handled, the venue should say so through the channel it has available.
Online payments, when enabled, are processed with Stripe Connect. The venue must have its Stripe account operational.
The order summary is an operational proof of order. Any invoice or fiscal receipt, when required, must be issued by the venue outside knelA.

knelA is an order management tool. The venue remains responsible for its own offer, hours, kitchen, service and legal compliance.

If you want to discuss a condition, write to contacto@knela.es.